REFUND POLICY

At EarliBird Ai Pty Ltd, we are committed to delivering high-quality AI services to meet your needs. Due to the nature of our work, refunds are only available under specific circumstances.

Refund Conditions:

We offer refunds only if the AI service we provided fails to function entirely. This means the AI system must be completely non-operational, and you must notify us within 30 days of the service handover if you believe this is the case.

Please note that an AI system returning incorrect or false results does not constitute a failing service. AI models operate based on available data and can sometimes produce results that are not perfectly aligned with expectations. This is part of the inherent nature of AI technology and not considered a malfunction.

To request a refund under the outlined conditions, please contact us at [email protected].

Service Issues:

If you encounter any issues or believe the AI service is not working as expected, please reach out to us immediately. We are committed to resolving any problems and ensuring the functionality of our AI solutions.

Contact

For any refund inquiries, please contact us at:

Phone: 1800 844 962

Email: [email protected]

Address: 21/2 Case Street, Southport, QLD 4215, Australia